I can't remember the last time I've been this mad. I literally flushed red in the face with anger. I'm not the easiest person to piss off - seriously! It takes quite a lot to get me mad and even more so that I can't let go off the madness for hours, and much much more mad that I actually flush red in the face! It really felt like a vein popped on my forehead.
Lately I've been working. The job is decent; it pays well and it's not superachieving. I work like 3-4times a week so that I can study on my free time. I should be happy (or I am happy) that it's a good balance (sort of).
Usually, I'm really patient with customers and I handle situations very well. I even handle the buggy kids well but there was something with me today that wouldn't
"work".
Everything was just such a catastrophe. Sometimes I wonder how my boss and his wife sees the store, because seriously they just think everything is peachy keen when it really isn't!
Lately (the last week) we haven't had enough change in coins or paperbills that we've been asking customers for change in order to
"stock up".
Amazing! Since when did you really have to do that? Aren't we supposed to have everything we need stashed inside the vault? Aren't we supposed to be prepared and ready?
No. We aren't.
On top of the whole coins situation, we ran out of plasticbags. Apparently the world stopped spinning and each and every customer had to give me the eye and whine about wanting a plasticbag rather than a paperbag. Well hello!?!?! Aren't paperbags supposed to be more enviromental friendly? They are made out of recycled paper
unlike plastic.
So there I sat for like 5hrs taking shit from each and every customers who actually blamed it all on me (and FYI I'm not the one who does the orders AND I just started work that morning so how was I supposed to know!?).
As always, it's not a surprise that certain campaign products don't go in on the price that their supposed to go in on. Who takes the blame?
I do. If they need help and can't get it immediately because I'm busy with another customer (although there are like 5 other people in the store), who takes the blame?
I do. When I don't have the answer to their question, who takes the blame?
I do. And when their card won't work because they have no money on it, who takes the fucking blame?
I do!That's how this whole day was. I don't know if everyone had their period or if I woke up in the wrong world but to top it off - I had a worse encounter later this evening.
When it was rush hour I had 2 boys come up to me asking to change a bill and a coin. I exchanged their bill into two golden coins and their silver coin into five smaller coins. Now I can count, I'm good at mathematics! I know and I saw what I gave them back! Suddenly they get in my face saying that I ripped them off! That I didn't give them two golden coins but just one.
WTF!?!? Don't pull that shit on me! Not today, not now... These kids were like 14 or maybe even 15 years old. They've dropped in during school and tried to buy liquer from me without suceeding,
how stupid do they think I am? Then they've been trying to snatch candy from the corner of the store and they get mad when I stare at them. Well, it's not like they didn't
bad boy-label themselves already with the alcohol. I'm not that prejudice but these boys are amazingly easy to read. Apparently my co-workers had caught them before - snatching candy and what not. Then today they actually put up a fuss and were stubborn about the fact that I hadn't given them the change I changed for them. Bullshit! Even my coworkers heard when they dropped coins on the floor.
So as peace-offering as I can be, I made a deal that as soon as I was done with my customer we'd fix the issue. We scanned the floor for a missing coin and found none. I asked them to dig out all the coins they had in their pockets and they started making a fuss about that as well and slightly refused. Then my other co-worker steps in and puts on a bitchy attitude (I'm forever grateful that she had my back) and said that they could come back tomorrow if they wished. Thing is that if it would show that I had 10coins too much in my cash register then they'd get it back, if not - well then they've wasted time playing mini-con men! Don't you think that they spit out the ugliest foul words you've heard and start raising their voices and bring in their other friends. (I actually got frightened for a minute but decided to stand brave). All of this drama infront of other customers, and my face flushed red with anger. The last drop was when the boy who pushed it furthest, the guy who actually wasn't the one who changed any money, blurts out, "Så jävla korkade som låter en bitch som uppenbarligen inte kan matte sitta vid kassan!" I couldn't help it, I swear a vein popped on my forehead, I've usually got good selfcontrol but this did it! I can't take crap from small boys/girls. I spun around gave him the eye and said "Vad sa du nu? Säg det till mitt ansikte." He started mumbling something and I dealt with my current customer. After, that customer looked frightened and walked away, my co-worker with the attitude told them to leave the store because what they were waiting for wouldn't come and their attitude is unacceptable. Then they start yelling again and saying that I did wrong and that I was stupid, as I'm saying that I wasn't wrong and that they've been trying to fool me several times. I then yelled out infront of all the customers "DIDN'T YOU ASK ME TO CHANGE THE 20BILL TO TWO GOLDEN COINS AND THE 5COIN TO 5 SILVER ONE CROWNS!?" Then the smart ass little boy yells right up my face that I gave them a ten less ("we're supposed to have 3 golden coins")
Then I had to do the fucking math for them. A 20bill gives you two golden coins, and a 5 silver coin gives you 5 small one crowns. They started making a fuss again and he yelled demeaning words at me and the only thing I could say before my co-worker took over was "DON'T RAISE YOUR VOICE AT ME!" which was quite lame and weak, made me sound sooo old. After that they threatened to come back the day after and I wondered if they were young enough to carry weapons, and as always I imagined the worst case scenario, me being one of those people who shouldn't have to die over a golden coin which really isn't worth that much...
I just have to add, that the fact that he said that I didn't know math pissed me off! Because I'm actually good at it, didn't do math C that well but, flying well on the other courses! And what does he know he hasn't even begun high school, so he knows nothing and he certainly proved his skills when he expected a 20bill to give him 3 golden coins (my ass it does!).
Who knows their math now???